ECA & Hosting

Review needs are basic:

• Provide cutting edge speed for page to page navigation
• Give an ease of use and simplicity that is so easy to learn it seems self explanatory
• Provide a tool that makes review not only more efficient and time saving, but substantially so
• Incorporate Early Case Assessment, Detailed & Efficiency-Focused review, Linear Review, and Production in one intuitive tool
• Offer the service as a remote access service requiring no installation or hardware upgrade
• Provide all this at an extremely cost effective price, so choice becomes a no-brainer

Hosting is about quality services as much as the platform. It is a matter of having not just the application to implement workflow, but the team that can understand a client’s requirements, quickly implement them, and then revisit and refine the process as it’s in motion. Law firms work in a dynamic environment and require a tool that allows them to adapt to those dynamics.  This means not only the ability to tailor and automate the work flow to meet the clients specific needs but the availability of a team that understands how to conduct a review using the technology to improve time efficiency.

By collecting only what is necessary, culling out the non-responsive in minutes, not days, and tapping into the power of true analysis at the metadata level, LightSpeed offers our clients methods to dramatically reduce the time needed to thoroughly review any matter for audit, investigation or litigation.  Standard litigation support applications have been commodity products; web-based systems need to be just that: work flow systems which utilize a technology team to work with the attorneys to find the most efficient technology solution without compromising the legal aspects of the review.

The best hosting solution will, then, be able to customize and host a workflow process that work for the client and adapts to those specifications as they change from matter to matter.  The technology and experienced services should efficiently handle processing, review, analysis, production, reporting and archiving, which frees the attorneys to focus on their expertise: practicing law and winning cases.

LightSpeed has strict and lofty standards* regarding its hosting services.  We consider them not a goal, but rather a minimum internal mandate. These standards are itemized below:
 

Robust infrastructure and scalability

• State of the art, company-owned data center
• Expert, dedicated support team
• 24/7 up time
• Flexibility and reliability
• Very high scalability
• Web-based monitoring and management

Steadfast security

• Document access controls
• User authentication
• Robust chain-of-custody
• Physical, personnel and network security features

Experience in hosting and servicing large data sets

• Proven, repeatable processes
• Experience with data sets of tens of millions of documents
• Extensive litigation experience
• Dedication to customer service

Ease of use

• Outlook type interface
• Personal, customized entry screens
• Native file review of all data types
• True Unicode capability
• Automated and ad-hoc foldering
• Easy annotation and marking
• Client ability to easily manipulate their data
• Fast powerful searching
• Customizable workflows and reports
• Ability to migrate hosted system to on-premise

Quick ramp-up time

• Fast installation
• Rapid training time
• Easy data importing and/or converting

Importing of ALL metadata
By Tom O’Connor, Director, Legal Electronic Document Institute